Privacy Policy
Your Personal Data Protection at 9sl

1 Information We Collect

9sl collects various types of information to ensure the platform operates securely and delivers the best experience to every member. Information collection is divided into two main categories:

Information you provide directly:

• Registration information — full name, date of birth, email address, phone number, and password when opening an account.
• Identity verification documents — copies of an identity card, passport, or other KYC documents requested during the account verification process.
• Financial information — bank account details or payment methods used for deposits and withdrawals.
• Contact Us — records of conversations with customer support via live chat or email.

Information collected automatically:

• Technical data — IP address, browser type and version, operating system, and screen resolution of your device.
• Usage data — pages visited, time spent in each section, games played, and betting patterns.
• Location data — general location information based on IP address for geo-compliance purposes.
• Cookies and tracking technologies — session data and preferences stored via cookies to enhance the user experience.

2 How We Use Your Data

All information we collect is used for legitimate and transparent purposes. 9sl does not use your data for any purpose other than those stated here:

• Account management — processing registration, verifying identity via KYC, and managing your account securely.
• Transaction processing — processing deposits, withdrawals, and all financial transactions accurately and securely.
• Platform security — detecting and preventing fraud, money laundering, and activities that violate our terms of use.
• Service improvement — analyzing usage patterns to improve the platform, games, and overall user experience.
• Service communications — sending important notifications related to your account, transactions, security, and policy updates.
• Relevant promotions — sending bonus offers and promotions relevant to your interests, subject to your marketing communication preferences.
• Legal compliance — fulfilling legal and regulatory obligations, including anti-money laundering (AML) requirements.

3 Information Sharing

9sl does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, in certain situations, we may need to share information with the following parties:

• Payment service providers — payment processors and banks involved in handling your financial transactions. They are bound by strict confidentiality agreements.
• Game software providers — third-party game providers operating games on our platform may receive limited game session information for technical purposes.
• Relevant authorities — law enforcement agencies, courts, or regulatory bodies when required by law or court order.
• Trusted business partners — companies that assist us with technical operations, cybersecurity, or customer service, bound by strict data protection agreements.

4 Data Security

We continuously invest in the latest security infrastructure to ensure your personal data remains safe at all times. Key security measures we implement include:

• Data encryption in transit — all communications between your device and 9sl servers use TLS 1.3 protocol with 256-bit encryption.
• Data encryption at rest — sensitive data such as financial information and identity documents are stored in encrypted form on our servers.
• Multi-layer firewall — a layered network security system protects our infrastructure from unauthorized access.
• 24/7 Monitoring — our security team continuously monitors systems to detect any threats or suspicious activity.
• Periodic penetration testing — we conduct regular security audits and penetration tests to identify and address any vulnerabilities.
• Internal access controls — the principle of least privilege applies — staff can only access data strictly necessary for their duties.

While we take all reasonable measures, no security system can be guaranteed 100% secure. In the event of a data breach affecting your information, we will notify you within the timeframe required by applicable law.

5 Data Retention Period

9sl retains your personal data only for as long as necessary to fulfil the purpose of collection or to comply with applicable legal requirements.

• Active account data — retained for as long as your account remains active and for the required period following account closure for compliance purposes.
• Financial transaction records — retained for a minimum of seven (7) years after a transaction is made, as required by Malaysia's financial laws.
• KYC Documents — retained for the period mandated by applicable anti-money laundering regulations.
• Support communication logs — retained for two (2) years from the date of the last communication.
• Log and security data — typically retained for 90 days for security investigation purposes.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with industry-standard procedures.

6 Your Privacy Rights

As a 9sl member, you have certain rights regarding your personal data. We respect and facilitate the exercise of these rights:

7 Cookie Policy

9sl uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect platform functionality and your user experience.

8 Children's Privacy

The 9sl platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from minors.

If we discover that we have inadvertently collected personal information from someone under the age of 18, we will take immediate steps to delete that information and close the relevant account.

9 Third-Party Links

The 9sl platform may contain links or integrations with third-party services such as game providers, payment providers and business partners. This Privacy Policy applies solely to the 9sl platform.

We are not responsible for the privacy practices or content of third-party websites that may be accessible through our platform. We encourage you to read the privacy policy of each third-party service you use separately.

10 Privacy Policy Amendment

9sl reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any significant changes will be communicated to members via their registered email or in-platform notification before the changes take effect.

• The "Updated" date at the top of this document will be updated each time an amendment is made.
• Continued use of the platform after amendments are published constitutes acceptance of the revised terms.
• If you do not agree with the amendments, you may request account closure before the effective date of the changes.

11 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our privacy team. We are committed to responding to every enquiry within a reasonable timeframe.